Help Center & FAQ

Frequently Asked Questions

Everything you need to know about Whattameal, our meal services, and WM Campus.

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General Questions

3 Questions

Whattameal provides fresh, nutritious school meals and smart canteen solutions for schools. Parents can conveniently book meals through the app, while schools can partner with us to offer healthy meal services or implement WM Campus, our technology-enabled cashless canteen solution.

Whattameal currently partners with schools in Ahmedabad and is expanding to more schools and cities.

Simply contact our team through the Contact page or request a demo. We'll understand your school's requirements and recommend the most suitable solution.

Fresh School Meals

8 Questions

Parents can browse the menu and book meals through the Whattameal app.

Yes. You can book meals for a single day, selected days, a week or longer, depending on your needs.

Meal bookings for the next school day must be completed before the daily cut-off time shown in the app.

Bookings can be changed or cancelled before the applicable cut-off time. Please refer to our Refund & Cancellation Policy for details.

Meals are delivered directly to your child's school and served during the designated lunch or recess break.

Yes. Every meal is freshly prepared on the day it is served.

Yes. All meals are prepared in a dedicated 100% vegetarian kitchen.

No. We prepare meals using fresh ingredients and do not rely on frozen ingredients or frozen storage.

WM Campus

6 Questions

WM Campus is Whattameal's smart school canteen solution. It combines professional canteen management with technology such as digital wallets, QR cards and parent controls.

Each student receives a unique QR Card linked to their account. The card is scanned at the canteen to complete purchases quickly and securely.

If permitted by the school, alternative identification methods may be available. Please check with your school's administration for the process followed on campus.

Yes. Parents can define daily or overall spending limits through the app, depending on the features enabled by the school.

Yes. Purchase history is available within the app, providing greater transparency for parents.

Yes. Parents can add allergy information and dietary preferences to their child's profile.

Schools

4 Questions

Yes. Through WM Campus, we can operate and manage your existing school canteen with trained staff, technology and operational support.

Absolutely. Schools can begin with our Fresh School Meals service and later transition to WM Campus if required.

Implementation depends on the size and requirements of the school. Our team will work with you to create a rollout plan and ensure a smooth launch.

Yes. We provide onboarding and training for school staff as part of the implementation process.

Payments & Wallet

3 Questions

Parents can securely load funds into their wallet through the Whattameal app using the available payment options.

Accepted payment methods will be displayed within the app and may include UPI, debit cards, credit cards and net banking.

You'll receive a notification reminding you to top up your wallet so your child can continue using the service.

Support

3 Questions

You can reach us by phone, email or by submitting the contact form on our website.

Please contact our support team with details of the issue. We'll help resolve it as quickly as possible.

We take quality seriously. Please contact our support team immediately with the relevant details so we can investigate and respond promptly.

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Still Need Help?

If you couldn't find the answer you were looking for, our team is here to help.
Whether you're a parent, school representative or potential partner, we'd love to hear from you.